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“Biscuiteers” means Biscuiteers LTD, company number 16402333, registered in England and Wales also referred to as “we” or “us” in these terms and conditions.
We want to give you a fantastic service and for you to be really happy with us. But if you’ve sent or received a Biscuiteers pressie and you’re not over the moon about the experience, please pop us an email straight away. Our address is [email protected]. We’ll do our very best to get back to you within 24 hours, and we’ll do everything we can to put things right for you.
We take payment when you place your order, rather than at the time of dispatch. This is to help avoid any last-minute hitches that might delay your delivery. We’re not able to accept an order until we’ve checked and approved it, and if there is a problem we’ll be in touch within three working days. We run special offers from time to time and these are to be used independently, not in combination. By agreeing to these Terms, you represent that you are at least the age of majority in your country of residence.
If we have your collection in stock and we receive your order before 4pm (UK Standard Time) we’ll put it in the post the same day. If we get your order after 4pm, we’ll send it out the next working day. If for any reason we’re not able to do this we’ll get in touch with you by email to offer you a different product, a later delivery date, or, if you’d prefer: a refund.
Any orders containing alcoholic products are not available for purchase by anyone under the age of 18. We ask for consent at point of purchase and our couriers may require ID upon delivery of any orders containing an alcoholic product.
Returns are only accepted for goods which arrived damaged or are sent in error. If you find your order damaged or you have received the wrong product please contact us immediately. Depending on the condition we will offer to re-send the items or exchange them. As our biscuits, cakes and chocolates are perishable goods we do not offer refunds in any other circumstances.
All orders are to be paid in full upon confirmation. Production will not start until payment is received, so late payment may affect delivery dates. If you wish to cancel your order, please note the following points. If an order is cancelled more than 60 days in advance of the agreed dispatch date, a 90% refund will be offered. If an order is cancelled between 60 and 30 days in advance of the agreed dispatch date, a 50% refund will be offered. Unfortunately we are unable to offer any refund if the order is cancelled with less than 30 days’ notice before the agreed date of dispatch.
We will often provide seasonal offers via our newsletter and in our brochures. These are valid online at www.biscuiteers.com unless stated otherwise. These will be valid for a limited time only, please see expiry date in newsletter or brochure. Discount will be provided once stated code is entered at the online checkout. Offers will not include delivery unless stated otherwise. Offers cannot be used in conjunction with any other offers unless stated otherwise. Offers exclude charitable collections, bespoke orders and corporate orders unless stated otherwise. As our special offers are contingent on availability, we may change the terms of special offers and promotional codes, or withdraw them altogether, at any time, and without prior notice. We also reserve the right, at our absolute discretion, to offer different personalised special offers and promotions and it will therefore only be possible for the customer in receipt of the special offer to redeem the discount.
From time to time we will provide seasonal offers for free delivery. These are subject to the terms stated above. In addition they may have an order threshold (e.g. £20), and will be applicable on orders being sent to one address only within the UK. Free delivery offers are valid on single address orders only and will not apply for multi-address orders.
Most of our deliveries are handled by Royal Mail, who advise that their Tracked service delivery can take between one to two working days. 95% of Royal Mail parcels arrive the very next day but some can take an extra day and therefore is not a guaranteed service. Unfortunately we’re not able to take responsibility for any delays on their part. But if there are any problems, we’ll do our best to let you know as soon as we can. Royal Mail categorises a parcel as ‘lost’ if it still hasn’t been delivered after 15 working days. If your parcel has still not arrived after this time, we’ll happily offer you a refund or send your parcel out again, completely up to you.
Courier Same Day deliveries are guaranteed in greater London for orders placed before 4pm Monday – Friday (excluding bank holidays and the period between Christmas and New Year). Any orders placed after 4pm will be dispatched the following day. Our same day delivery service can deliver any time until 5pm on the same day. Unfortunately we are unable to give specific delivery slots. For any items that have a 24 hour delay in dispatch (e.g cakes) we will dispatch the item the following day. We will do our best to get your order out on a same day delivery but if, for any reason, we cannot fulfil your order we will let you know as soon as possible. Please note that if no one is available to receive your order the items will be returned to us and any re-sends will be subject to further P&P charges. We cannot accept responsibility for non-delivery if the recipient is not available to receive the order.
Our DHL Premier Courier service delivers to mainland UK from Monday to Friday, 8am-6pm, excluding bank holidays or public holidays. So, if you place an order for Premier Courier delivery before 1pm between Monday and Thursday we can deliver it the next day. If we receive your order before 1pm on a Friday it’ll be delivered the following Monday. Signature will be required at delivery address.
Unfortunately there are a few places our Premier Courier isn’t able to deliver to. They are: Isle of Man, Channel Islands, Scilly Isles, Northern Ireland, Guernsey, Jersey, Scottish Highlands and Isle of Wight. So, if you’re sending to any of these places and you select ‘next working day courier’ we’ll send your collection out by Royal Mail Special Delivery, which takes one to three working days, depending on the region.
If you’d like a guaranteed Saturday or Sunday delivery, please place your order before 4pm on a Friday and choose our Royal Mail Special Delivery as your delivery option. Signature will be required at delivery address. Should you wish to amend any of the delivery details, or advise a safe place or to leave with a neighbour you can do so by following the link in the notification emails.
Our courier companies guarantees their deliveries for next working day, but they can’t cover delays that are out of their control. And although we pass any specific delivery instructions on to them, we can’t guarantee that the driver will carry these out.
We send overseas deliveries using Royal Mail’s International service or DHL.
Royal Mail International parcels get priority handling and tracking in the UK and are despatched from the UK on the first available flight. Once they arrive at their destination, they’ll need to be signed for.
Please note that parcels sent by Royal Mail can only be tracked while in the UK; they are not tracked to their final destination. And Royal Mail cannot confirm who signed for the item or provide a copy of the signature. In the unlikely event that your parcel is not delivered, Royal Mail advises that we must allow 25 days after posting before it can be considered lost. This is because your parcel may have been held up in customs or, if they could not deliver it, be in the process of being returned. Delivery times are not guaranteed and we’re afraid that we’re not able to accept any claims for delays.
DHL parcels are tracked throughout the whole of their delivery journey and need a signature.
All international orders can be subject to delays from customs clearance which we cannot accept liability for. Since the UK left the EU on 1st January 2021 customs rules have changed and therefore some delays can occur, again, we cannot take responsibility for these delays.
We’re not able to accept responsibility for return postage costs or items lost or damaged in transit to us or any other circumstances beyond our control, except at our discretion.
We reserve the right not to send a message that may contain offensive and/or inappropriate content.
We reserve the right to withdraw our discounts at any time.
– Pressie Points can only be earned when a customer has an account with Biscuiteers and places the order on said account.
– Customers with accounts who checkout as a ‘guest’ will not earn Pressie Points on orders placed during ‘guest’ checkout.
– Customers can earn Pressie Points when placing an order on their account at Biscuiteers.com and Biscuiteers Notting Hill. Pressie Points can only be redeemed at Biscuiteers.com and in Biscuiteers Notting Hill.
– The value of products purchased will determine the number of Pressie Points awarded. For every £10 spent, customers will receive £1 of Pressie Points. Shipping costs do not count towards the total when calculating Pressie Points.
– 1 Pressie Point = £1
– Pressie points are awarded and will be visible in the customers account within the hour after purchase.
– Pressie Points cannot be used in conjunction with discount codes.
– Customers can earn an unlimited amount of points per order.
– Customers can redeem up to £10 of Pressie Points per order.
– When using multi-address checkout, points will be awarded based on individual order value rather than total basket value.
– Pressie Points will expire within 90 days of being awarded and will expire at different times depending on when they were awarded. If the points are not spent within 90 days then they will expire and be unavailable for customers beyond this point.
– Customers can choose the number of points they redeem per order up to the value of £10, Any additional payment that may need to be made against your order will need to be covered by the payment methods available at checkout
– When applying credit to an order where the subtotal is less than the credit balance, the subtotal will be removed from your credit balance and you will keep the remaining credit balance.
– In the event of a refund your Pressie Points will be voided.
– Biscuiteers retain the right to remove Pressie Points from customer accounts in cases of misuse and fraud.
– Biscuiteers retain the right to pause or cancel Pressie Points at any time.
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect
This notice applies to all information collected or submitted on the Biscuiteers website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Name Address
Email address
Phone number
Credit/Debit Card Information
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected are:
Name
Address
Phone Number
The Way We Use Information
By entering into agreement with us when you place an order, enter a competition or prize draw run by us or on our behalf you have consented to the use of your data. You may ask us at any point not to share your information with third parties for this purpose by contacting us at [email protected].
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
Some phone calls are recorded for training purposes.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
We may use “cookies” for administrative purposes such as cataloguing traffic patterns throughout the site and can use a “cookie” to assign a “User ID” for this purpose. Cookies, by themselves, cannot be used to find out the identity of any user. If you have a user ID this will automatically identify your computer – but not you – to our servers when you visit our site. Unless you specifically tell us, we will never know who you are, even if we do assign a cookie to your computer.
Other companies that advertise on our site may also have the ability to assign a different cookie to you in a process that we do not control. However, since cookies aren’t useable for identifying individuals, these advertisers will never know who you are – and we will not reveal that information to them.
Should you have other questions or concerns about these privacy policies, please call us at +44 (0) 203 954 6650 or send us an email at [email protected].
Used to locate and display Web pages via a software application. The most popular ones are Netscape Navigator and Microsoft Internet Explorer.
Message given to a web browser by a web server. The message is then stored by the browser in a text file called cookie.txt. Each time the browser requests a page from the server, this message is sent back. A cookie’s main objective is to identify users and personalise their visit by customising web pages for them for example by welcoming them by name next time they visit the same site. A site using cookies will usually invite you to provide personal information such as your name, e-mail address and interests.
All networks connected to the internet speak IP, the technical standard which allows data to be transmitted between two devices. TCP/IP (Transmission Control Protocol/Internet Protocol) is responsible for making sure messages get from one host to another and that the messages are understood. IP address If you are connected to the Internet you have one, for example it may look something like this 198.184.98.9 Web Server Delivers (serves up) web pages to your computer.
This privacy policy only covers this website at http://www.biscuiteers.com other links within this site to other websites are not covered by this policy.
All parties are to be paid in full in advance. If you wish to cancel your party you will receive a 100% refund if cancelled 21 days in advance, and a 50% refund if cancelled between 21 and 14 days in advance. Unfortunately we are unable to offer any refund if the party is cancelled with less than 14 days notice.
Competitions and offers
From time to time we run competitions on our site Biscuiteers.com. The below terms and conditions apply.
– Competition details form part of these terms and conditions
– Entry is open to residents of the UK except employees (and their families) of Biscuiteers, the suppliers of the prizes and any other companies associated with the competitions.
– The entrant(s) must be aged 18 or over and proof of identity and age may be required.
– Use of a false name or address will result in disqualification.
– All entries must be made directly by the person entering the competition.
– Entries made online using methods generated by a script, macro or the use of automated devices will be void.
– No responsibility can be accepted for entries lost, delayed or corrupted, or due to computer error in transit.
– The prizes are as stated, are not transferable to another individual and no cash or other alternatives will be offered.
– Prizes are subject to availability and the prize suppliers’ terms and conditions.
– The winner(s) is(are) responsible for expenses and arrangements not specifically included in the prizes, including any necessary travel.
– The promoters reserve the right to amend or alter the terms of competitions and reject entries from entrants not entering into the spirit of the competition.
– In the event of a prize being unavailable, the promoter reserves the right to offer an alternative prize of equal or greater value.
– Unless stated otherwise the winner(s) will be drawn at random from all correct entries received by the closing date stated within the promotional material. Reasonable efforts will be made to contact the winner(s). If the winner(s) cannot be contacted, or are unable to comply with these terms and conditions, the Promoter reserves the right to offer the prize to the next eligible entrant drawn at random, or in the event that the promotion is being judged the Promoter reserves the right to offer the prize to the runner(s)-up selected by the same judges.
– Confirmation of the prize will also be made in writing to the winner(s).
– Failure to respond and/or provide an address for delivery, or failure to meet the eligibility requirements may result in forfeiture of the prize.
– Where applicable, the decision of the judges is final based on the criteria set out in the promotion and no correspondence will be entered into over this decision. Competitions may be modified or withdrawn at any time.
– In the event of a discrepancy between these standard terms and conditions and the details in the promotional material (or any other terms and conditions provided/referred to at the time of entry), the details of the promotional material (and any other terms and conditions provided/referred to at the time of entry) shall prevail.
